Customer Service

Customer Services

Product Identification

With approximately 10,000 different configurations of castors and wheels available, identifying the castor needed can be difficult. Let our experienced, knowledgable and friendly staff help with your product identification and selecting a castor to suit your purpose.

Online Facilities: Service & Pricing Structure

In many instances, customers are simply looking for a standard castor where the standard specifications of load capacity, fixing style, wheel material and wheel diameter are the crucial specifications. In this case our specially selected and standardised range of castors and wheels will make selecting, ordering and paying for your castors easy.

Online Cash Account Pricing Structure

These discounts only apply to customers who open an account on-line

DISCOUNT STRUCTURE:

Price Brackets Discount Levels
£0 - £25 10%
£26 - £100 15%
£101 - £300 20%
£301 - £500 30%
£501 + 40%

DELIVERY CHARGES:

Price Brackets Delivery Charge
< £100 £9.90
£100 + Free Delivery

Trade Account Pricing Structure

Subject to approval for a Trade Account with a credit facility, account credit limits and trade discounts are set at our discretion. It is usual for customers applying for Trade Credit Accounts to be contacted by our accounts manager to discuss their application.

On agreement of a Trade Discount, that discount is applied to all orders. Delivery charges apply at the same rate as Cash Accounts.

Credit / Cash Account

Keystone Castors offers flexibility in setting up your trade account to suit your requirements.

Credit Account: Subject to approval, customers may open a credit account with invoices payable 30 days from end of month of invoice.

Cash Account: Customers may select to open a cash account that can be created instantly. Customers may pay by Visa, MasterCard or Switch against a proforma invoice issued upon request.

Alternatively, your requirement may simply be a one off purchase. In this case simply follow the prompts in the online store or call one of our technical sales representatives and make a cash purchase by Visa, MasterCard or Switch.

Delivery

98% of orders placed before 3:30pm Monday - Friday (excluding public holidays) will be despatched the same day. For non-Internet orders taken and processed by our internal sales staff, customers may elect one of the following delivery services:

  • Next Day Anytime - Min. Cost £14.75*
  • Next Day Scheduled AM Delivery - Price on request
  • Standard 2-3 day - Min. Cost £9.90*
  • Collection from our Birmingham Depot
*Applicable for delivery in the United Kingdom excluding Northern Ireland and the Channel Islands where additional charges may apply.