Privacy Policy

Keystone Castor Company Privacy Policy

Keystone Castors is committed to keeping your privacy protected. We only collect information for facilitating business between our Company and you. Any information you provide us with is respected and protected.

Should you have any queries please contact us on 0121 772 1010 or email sales@keystonecastors.com

1) Information we collect

Any personal information we collect is supplied by you to enable us to provide you with service, information, products and the processing, delivery and payment of your orders.

Basic account information is kept for as long you have a customer or supplier account with us. Any other personal information you provide us with is retained for as long as it is relevant for the purpose it was collected unless there is any legal requirements for keeping it.

  • - Company Name
  • - Company Address
  • - Contact information such as phone numbers and email addresses
  • - Contact Names
  • - Job Titles
  • - Bank Account Details (if applicable)
  • - VAT Numbers (if applicable)

2) Why we need your information

  • - For the efficient operation and management of our business
  • - To maintain internal records and manage your account
  • - Contacting you by email, phone or mail for the purpose of account management
  • - To provide you with a high level of service and the delivery of goods
  • - Communicating with you when we have a legitimate business reason for doing so. Current customers may receive promotional material by email or post for which we believe will be of interest and be beneficial for customers to know.
  •            - You will not be sent any spam emails from us and you can opt-out or unsubscribe at anytime by contacting               us on the details given in section 6.
  • - We need to share some information with our contracted third-party courier service to enable goods to be delivered correctly. The information shared consists of, Company Name, Contact Name, Delivery Address, Recipient Phone Number and email addresses to enable delivery notifications

3) Security

The security of your information is vital to our business. Only authorised employees and contracted agents are permitted access to information. Customer records are kept on encrypted hard drives. Data backups are kept on encrypted tapes and external hard drives.

Your information is governed by strict permission rules that are monitored and all databases are password protected.

4) Accessing your information

Any requests for information must be made in writing by post or email.

You are entitled to request details of the information we hold about you. You may request that we erase any personal information at any time. Should you wish to withdraw your consent please contact us by phone or email.

There may be situations where we must keep your information until they are resolved. For example, but not limited to, instances of any legal claims such as monies outstanding on your account.

We endeavour to respond to requests to access personal information within 4 weeks

5) Our information

Keystone Castors gives you permission to hold relevant information about us to enable you to conduct business with us:

  • - Company Name
  • - Company Address
  • - Contact information
  • - Contact Name(s)
  • - Bank Details
6) Contact Us

  • Email:            sales@keystonecastors.com
  • Telephone:   0121 772 1010
  • Fax:                0121 773 1103
  • Postal Address: Unit 1, St Andrews Trading Estate, 111 Great Barr Street, Digbeth, Birmingham, B9 4BB


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