Delivery & Returns
Product IdentificationWith approximately 10,000 different configurations of castors and wheels available, identifying the castor needed can be difficult. Let our experienced, knowledgeable and friendly staff help with your product identification and selecting a castor to suit your purpose.
Online Facilities: Service & Pricing StructureIn many instances, customers are simply looking for a standard castor where the standard specifications of load capacity, fixing style, wheel material and wheel diameter are the crucial specifications. In this case our specially selected and standardised range of castors and wheels will make selecting, ordering and paying for your castors easy.
Delivery Charges (2-3 day service - Please contact us for express next day delivery)
Prices Shown as Excluding VAT
|Price Brackets||Delivery Charge|
|£0.00 - £25.00||£7.50|
|£25.01 - £50.00||£5.00|
|£50 +||Free Delivery|
Goods ordered on line can be returned by the customer for exchange or a full refund of the item price no questions asked within 14 days so long as the product has not been used and remains in a saleable condition.
It is recommended that the customer uses a recorded delivery method as we cannot accept responsibility for goods whilst in transit. Please retain proof of delivery.
Trade Account Pricing Structure
Credit / Cash AccountKeystone Castors offers flexibility in setting up your trade account to suit your requirements.Credit Account: Subject to approval, customers may open a credit account with invoices payable 30 days from end of month of invoice.Cash Account: Customers may select to open a cash account that can be created instantly. Customers may pay by Visa, MasterCard or Switch against a proforma invoice issued upon request.Alternatively, your requirement may simply be a one off purchase. In this case simply follow the prompts in the online store or call one of our technical sales representatives and make a cash purchase by Visa, MasterCard or Switch.
Delivery98% of orders placed before 3:30pm Monday - Friday (excluding public holidays) will be dispatched the same day. For non-Internet orders taken and processed by our internal sales staff, customers may elect one of the following delivery services.
- Next Day Anytime - Min. Cost £15.00*
- Next Day Scheduled AM Delivery - Price on request
- Standard 2-3 day - Min. Cost £10.50*
- Collection from our Birmingham Depot